Refund policy

Refund Policy

Last updated: 2026/10/21

We want you to be happy with your purchase. If something isn’t right, here’s how returns and refunds work.

1. Returns
   You may return an item within 14 days of delivery, provided it is unused, unwashed, and in its original packaging with all tags and parts included (e.g. ground stakes, carry bag). To start a return, contact us at beach.baby.co@outlook.com with your order number.
2. Faulty or Incorrect Items
   If an item arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund, including return shipping costs, at no charge to you.
3. Change of Mind
   For change-of-mind returns (not faulty), the customer is responsible for return shipping costs. Once we receive and inspect the item, we will process your refund to the original payment method within 10 business days.
4. Non-Returnable Items
   Items that have been used in water, or are returned without their original packaging, cannot be returned for hygiene and safety reasons. This does not apply to faulty or incorrect items, which are covered in section 2.
5. Your Rights
   Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, including your right to return defective goods.
6. Contact Us
   Questions about a return or refund can be sent to beach.baby.co@outlook.com

Cancellation Policy

1. Cancelling before your order is sent
   We order your item from our supplier soon after payment is confirmed. If you want to cancel, email us at beach.baby.co@outlook.com as soon as possible with your order number. If we have not yet ordered your item from our supplier, we will cancel it and give you a full refund, including shipping.
2. Cancelling after your order is sent
   Once your order has been dispatched, it can no longer be cancelled. You can still return it under the return conditions in our Refund Policy within 14 days of delivery.
3. Changes to your order
   To change your color, address or contact details, email us as soon as possible. We will try to make the change but cannot promise it if we have already ordered your item from our supplier.
4. Cancellation by us
   We may cancel an order if an item is out of stock, we cannot deliver to your address, or there is a pricing error. If we cancel, we will tell you and give you a full refund.
5. How refunds are paid
   Refunds for cancelled orders go back to your original payment method within 10 business days of the cancellation being confirmed. Your bank may take extra time to show the money.
6. Your legal rights
   Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
7. Contact us
   Beach Baby Co: beach.baby.co@outlook.com

How to return an item

1. Email us at beach.baby.co@outlook.com with your order number and the reason for the return. For faulty or damaged items, please include photos.
2. We’ll reply within 1 to 2 business days to confirm your return and send you the return address and instructions. Please don’t send anything back before we confirm, because we can’t take responsibility for parcels sent without approval.
3. Pack the item securely in its original packaging with all parts included, and send it using a tracked courier. Keep your proof of postage until your refund is confirmed.
4. Once we receive and inspect the item, we’ll refund your original payment method within 10 business days. For faulty or incorrect items, we’ll cover the return shipping cost.